Hello
Thanks for booking The TLS Experience
My name is Chyna and it’s my pleasure to take care of all of your hair needs. Please read the booking policy carefully. I look forward to seeing and servicing you soon ! I am currently ONLY available for weekend appointments! (Saturday and Sunday )
booking policy
ALL DEPOSITS ARE NON-REFUNDABLE.
ALL DEPOSITS ARE NON-REFUNDABLE. The ONLY exception to the non refundable policy is if it is MY fault on which I cannot render your service. It is only then that the deposit will be refunded back to you for the inconvenience. No refunds on deposits that were rescheduled .
Cash is preferred for remaining balance in exact amount . All payments using CASHAPP, Apple Pay or any other payment app will be charged a $3 convenience fee.
ANY APPOINTMENTS NOT MADE WITHIN 24HRS WILL BE CANCELLED ‼️ PLEASE DO NOT MAKE NEXT DAY APPOINTMENTS AFTER 7pm OR SAME DAY APPOINTMENTS WITHOUT CONSULTING WITH ME FIRST!!!
Late fees
- A $10 late fee WILL be applied after a 10min grace period. . After 15 min if you still have not arrived , your appointment WILL be cancelled and your deposit will be forfeited.
I KNOW LIFE HAPPENS , SO ….
If you need to cancel your appointment , please let me know BEFORE your appointment date and time. With proper notice your deposit is transferred to a ONE time rescheduled date of convenience for you and myself. The rescheduled date is based upon availability. Your new Appointment date however needs to be rescheduled within 24hrs . If you miss the rescheduled appointment date , another deposit is required in order to book again. You will NOT be able to book again without paying another deposit and your previous deposit will not be refunded
ALL NO CALL NO SHOW APPOINTMENTS HAVE FORFEITED THEIR DEPOSIT AND WILL NOT BE ABLE TO BOOK AGAIN UNTIL ANOTHER DEPOSIT IS MADE.
Please keep in mind it is an inconvenience to me and my other clients when you miss your appointment or show up late.
AT THIS TIME, SHAMPOO SERVICES ARE NOT PROVIDED. This is due to change of location ! I know, I deeply apologize for the inconvenience, but trust me . I’m working diligently on getting this service available to you guys again as soon as possible !
all lace frontals , closures and wigs need to be dropped off at least 48hrs in advance. SAME DAY CUSTOMIZATION IS $30 extra, NO EXCEPTIONS.
PLEASE be respectful of my time as I promise to be respectful of yours. Healthy communication is the key to a healthy stylist/client relationship.
Hair Magic
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